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SLA and Uptime

Always On.
Always Reliable.

Enterprise uptime guarantees backed by real-time monitoring, automatic failover, and guaranteed incident response times.

SLA Tiers

Uptime guarantees by plan

PlanUptimeResponse TimeSupportMonitoring
Pro99.9%< 4 hoursEmailAdvanced
Enterprise99.99%< 1 hourDedicatedFull

Infrastructure

Built for reliability

Real-Time Status

Live status page with all service health indicators and historical uptime data.

Incident Alerts

PagerDuty integration for instant incident notifications to your team.

Response SLAs

Guaranteed response times based on severity. P1 incidents trigger immediate escalation.

Redundancy

Multi-region deployment with automatic failover. No single point of failure.

Uptime Reports

Monthly uptime reports with detailed metrics and incident post-mortems.

Auto-Recovery

Self-healing infrastructure with health checks and automatic container restarts.

Incident Response

Severity-based response times

P1 — Critical

Service fully unavailable

Response: 15 minResolution: 4 hours

P2 — Major

Core feature degraded

Response: 1 hourResolution: 8 hours

P3 — Minor

Non-critical feature affected

Response: 4 hoursResolution: 24 hours

P4 — Low

Cosmetic or minor issue

Response: 24 hoursResolution: 72 hours

Reliability you can count on

Enterprise-grade uptime with transparent incident response.